PRIVACY POLICY

Interpretation

• Personal Data: Any information that identifies or can identify an individual, including but not limited to name, identification number, contact details and employment information.
• Sensitive Personal Data: Includes biometric data, health information, religious beliefs, political opinions and criminal records.
• Data Controller: Tech-Global Corporate & Consultancy Sdn. Bhd., which determines the purpose and means of processing personal data collected through its training and consultancy services.
• Data Processor: Any third party that processes personal data on behalf of Tech-Global in accordance with this Privacy Notice.

Categories of Personal Data Collected

We may collect and process the following types of personal data:

• Identity Data: Full name, date of birth, gender and nationality.
• Contact Data: Email address, phone number, mailing address and emergency contact details.
• Employment & Professional Data: Job title, company name, industry, employment history and professional qualifications.
• Training & Programme Data: Programme enrolment records, attendance, assessment results, certification history and training evaluations.
• Financial Data: Bank account details, billing information, HRD Corp levy account details and payment records.
• Technical Data: IP address, browser type, device identifiers, cookies and website usage data.
• Any other data voluntarily provided by the individual during registration, enquiry or programme participation.

Purpose of Processing

Personal data collected by us is processed for the following purposes:

• To register, manage and deliver corporate training, in-house, public and EIS-funded programmes.
• To communicate with participants, clients and enquirers regarding programmes, updates, schedules and support.
• To process payments, manage billing and facilitate HRD Corp and PERKESO EIS claims.
• To issue programme certificates, attendance records and post-training reports.
• To comply with legal, regulatory and statutory obligations under Malaysian law.
• For marketing and promotional purposes, including newsletters, programme updates and event invitations — with explicit consent.
• For internal audits, programme quality assessment, data analytics and continuous service improvement.

Source of Personal Data

TGCC collects personal data from the following sources:

• Direct interactions — online registration forms, email enquiries, phone calls, in-person registration and website contact forms.
• Third-party sources — referrals, corporate client nominations, HRD Corp and PERKESO portals.
• Automatically — through cookies, tracking technologies and website analytics tools when you visit our site.

Disclosure of Personal Data

We may disclose personal data to the following parties where necessary:

• Subsidiaries, affiliates and authorised business partners involved in programme delivery.
• Third-party service providers including IT systems, payment processors, venue providers and marketing platforms.
• Government and regulatory authorities including HRD Corp, PERKESO, SOCSO and the relevant ministries where required by law.
• Overseas recipients only where adequate data protection standards are maintained or appropriate contractual safeguards are in place.

TGCC does not sell, rent or trade personal data to any third party for commercial purposes.

Data Subject Rights

Under the Personal Data Protection Act 2010 (PDPA), individuals whose personal data is held by TGCC have the right to:

• Access personal data held about them and request a copy.
• Correct inaccurate or incomplete personal data.
• Withdraw consent to processing at any time, subject to legal limitations.
• Request deletion of personal data where it is no longer necessary for the stated purpose.
• Object to processing for direct marketing purposes.
• Request data portability where technically feasible.

Security Measures

TGCC implements appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse or disclosure, including:

• Encryption of data in transit and at rest.
• Secure access controls, password protection and user authentication.
• Restricted access to personal data on a need-to-know basis.
• Regular security reviews, system audits and staff data protection training.

Data Retention

We retain personal data only for as long as is necessary to fulfil the purposes outlined in this Privacy Notice, or as required by applicable Malaysian law and regulatory requirements. When personal data is no longer needed, it will be securely deleted, destroyed or anonymised in accordance with our internal data retention policy.

Consequences of Not Providing Data

Failure to provide required personal data to TGCC may result in:

• Inability to process programme registration or enrolment.
• Inability to deliver training, issue certificates or post-training reports.
• Inability to process HRD Corp or PERKESO EIS claims on your behalf.
• Non-compliance with legal and regulatory obligations that require participant data.

Cookies and Tracking

The TGCC website uses cookies and similar tracking technologies to enhance user experience, analyse website traffic and improve our digital services. You may manage your cookie preferences through your browser settings at any time. Disabling cookies may affect certain features of the website.

Updates to This Notice

TGCC may update this Privacy Notice periodically to reflect changes in applicable law, technology or our business practices. Any updates will be posted on our website. We encourage you to review this Privacy Policy regularly to stay informed about how we protect your personal data.

Contact Information